Step Eight:

Check ActiveX for Corruption

There is a good chance that the user's ActiveX Controls have been corrupted. This can be caused by the Norton Anti-virus killing portions of it, or, from a Computer Virus.

We recommend Removing Norton and installing the free AVG 7.0 Anti-virus software from:
http://free.grisoft.com/doc/2/lng/us/tpl/v5
(There is no better anti-virus protection - PERIOD)

Once the AVG 7.0 is installed, run a "Complete Test"
Any viruses found, click on "Heal"
If there are any that will not heal, click "Move to Vault"
Repeat STEP TWO above.

Check Error messages:

'Alias in Use'
Someone else is in the iCON Center with the name you want to use, you will have to change your entry name.

'msg=&close=1'.
Simply change (or add) a character in your iCON Center name and enter again.

'Unable to Launch' or 'invalid page fault'
In the browser menu, go to Tools > Internet Options, then click on Delete Files in the dialog box. After deleting try opening the Webcast room again .

If you experience voice communication problems while in the InHomeWebcast Conference Center
Try reinstalling the sound card drivers or performing an upgrade located on the sound card manufacturer's web site.

Debug Link
This is for further diagnostics.

Click Here